Lock & Door Contractor Blames SuperMedia Yellow Pages For Their Own Bad Service

March 30th, 2011 by Chris Silver Smith

Yellow Pages & LocksThe Morning Call in Pennsylvania reports about how “Always In Service”, a lock and door company, have run afoul of customers and the state’s attorney general office. In fact the attorney general’s office is suing them alleging the company misled customers into believing it was near their homes; charged more than estimated prices; failed to provide itemized bills; did poor work; and didn’t do work that was paid for.

Now Always In Service is suing SuperMedia, claiming the yellow pages company’s sales reps were trained to be deceptive to Always In Service and that they had advised them to buy local phone numbers with and advertise those numbers so customers would think the company was local.

As I’ve touched upon before and as others have covered, the locksmiths industry (among other types of businesses) have had a lot of trouble with the creation of bogus online business listings or listings which are engineered to deceive consumers into thinking a company is local to them. While it sounds like Always In Service isn’t exactly a locksmith service, they would appear to be operating in a closely-related field. Read the rest of this entry »

NY Artist Molly Dilworth Seeks Fame Through Painting In Google Earth/Maps

March 29th, 2011 by Chris Silver Smith

The Atlantic reported this past week on how one artist in New York, Molly Dilworth has been working to get her rooftop mural paintings picked up by the satellite imagery so that they may appear in Google Earth and Google Maps.

Rooftop Mural at 547 W 27th St, New York, NY, by Molly Dilworth

Rooftop Mural at 547 W 27th St, New York, NY, by Molly Dilworth. © Gil Blank 2009

The article reports how long the lagtime is between when the satellite and aerial photos in Google Earth are updated, and how she’s found it challenging to make the paintings visible enough to be seen in them. It appears to me that she’s progressively made the images with higher resolutions as she experiments with the medium.

As you may recall, I’ve reported on Earth Art that may appear in Google Maps as well as various attempts people have made to get messages and ads into the satellite pictures. Rooftop ads seem to come and go periodically Read the rest of this entry »

Google Site Blocking Feature – An Assault On SEO?

March 11th, 2011 by Chris Silver Smith

During this week’s SMX West conference, Google announced a new feature whereby searchers may block domains from appearing in their search results:

Google Block Domains from Results - Rush Limbaugh

The part of Google’s announcement which grabbed more attention from search engine optimization experts is this statement from the end of the post:

“…while we’re not currently using the domains people block as a signal in ranking, we’ll look at the data and see whether it would be useful as we continue to evaluate and improve our search results in the future…”

I think it entirely likely that Google will Read the rest of this entry »

Google Instant Previews Ironically Leaves Out Google Maps, Flash & YouTube

February 16th, 2011 by Chris Silver Smith

Google’s Instant Preview feature, which allows one to click on a little magnifying-glass icon in search results in order to see how webpages appear, doesn’t support Google Maps, YouTube, nor Flash interfaces.

For instance, here’s the Map page from Elvis Presley’s Graceland website:

Graceland's Map Page

Yet, in Google Instant Preview, the main graphic element of the map is missing entirely:

Graceland's Map Page in Instant Preview

Google rolled out Instant Previews with some fanfare a few months ago. According to their statements at the time, people making use of the previews were “more satisfied” with search results they ultimately clicked-upon, thus providing an excuse for its addition on the search results page (this is no minor thing — Google’s search engine result page or “SERP” is prime real estate, and they’re very conservative about anything introduced upon it).

The Instant Previews are a sort of generated screengrab image of webpages. Their systems likely leverage HTML interpretation software to compose how a webpage will look, perhaps based upon the Document Object Model, sized to the maximum width of the image size, along with some pagebreaks they’ve built in to abbreviate lengths of pages and highlight text from certain sections of it.

This isn’t actually anything new — search engines, directories, and internet yellow pages have incorporated preview images of webpages in their results for quite a number of years at this point going back to perhaps around the year 2000, but it was earlier done at a slightly smaller size. One of the best-known services to produce these preview thumbnail images is Girafa. Even more relevant to Google, perhaps, the underlying technology likely dates back to work by Jakob Nielsen and others at Sun Microsystems in 1999 (see Method, apparatus and program product for updating visual bookmarks). As you may recall, Nielsen is the usability expert whose philosophies were apparently very influential in the earlier days of Google when he was on their Technical Advisory Board. This may explain why Google has trotted out a fairly common feature that’s been around for at least a decade, and presented it as though it’s some completely new innovation.

Google engineers were quoted mentioning how Instant Previews was also intended to help speed up the internet, and Google’s been making strides in pushing their philosophy that the internet should speed up. (Recall that they formally introduced Page Speed as a ranking factor last year.) This unfortunately reminds me of how AOL used to cache webpages across the internet and compress everyone’s images so that their users would have faster browsing speeds — and, AOL also inflicted bad user experiences onto webmasters’ creations, since their image compression algorithm had a bug which caused certain types of JPEGs to have chunks of image screwed-up!

The main innovations involved with the Instant Previews seem to be the slightly larger size than what was often used in the past, the “call-outs” of text snippets which highlight portions of text matching the user’s search, and the jagged pagebreaks to visually abbreviate the length of pages.

So, considering that this is really something of a rehashed idea from nearly ten years ago, it’s surprising that Google appears to’ve rolled it out prematurely. Read on for some observations and solutions… Read the rest of this entry »

Voynich Manuscript News

February 15th, 2011 by Chris Silver Smith

In the last week, BoingBoing caught my eye by reporting how University of Arizona researchers have announced a new piece of information discovered about the Voynich Manuscript. For those who don’t know, the Voynich Manuscript is one of the world’s biggest mysteries and most-interesting books of all time. Trick is, no one can read it.

The book was discovered in modern times (1912) by a rare books dealier, Wilfrid Voynich, and later after his death it was donated to Yale University (1969).

The book consists of a number of pages with writing and some illustrations divided into sections covering subjects which appear to include Astrology, Herbology, Pharmaceutical, Cosmology, and Medicine. The writing resembles Latinate scripts at first glance, but one quickly realizes that the letters don’t conform to known languages, and even the sequences of words formed by the letters are very odd and do not seem to conform to familiar language patterns. The weird illustrations, with sort of psychedelic combinations of people, plants and tubes, tubs and pipes are puzzling. Are they illustrating biological processes of movements of biles and humors? Are they explaining some weird machinery or alchemical process? The other diagrams of stars and cosmologies in combination make it even stranger:

Voynich Manuscript, Cosmology Page

Over the course of years, the manuscript has been analyzed by many linguists, cryptographers, experts and other hobbyists with no one satisfactorily breaking the code or language that may be involved.

I’ve written before about the Voynich Manuscript, and it continues Read the rest of this entry »

AT&T Opens Mobile App Incubator In Texas

February 8th, 2011 by Chris Silver Smith

AT&T Mobile Phone App DevelopmentThe Dallas News reports that AT&T has officially opened a new center in Plano, Texas, to help mobile app developers create and launch their work.

“The AT&T Foundry in Plano is a slick, high-tech workspace designed to connect developers with experts already employed at the telecommunications giant.”

Plano is part of the Dallas-Fort Worth Metroplex.

If you’re unaware, AT&T’s yellow pages division moved a couple of years back from San Antonio to Dallas, and their global headquarters is located here as well. They also have interactive offices in California which work on some of their social media initiatives along with the YP.com site.

I’m supposing that this is to put AT&T in an advantageous position for Read the rest of this entry »

Hypercube!

February 4th, 2011 by Chris Silver Smith

Oskar van Deventer's hypercubeOkay, I really want one of these — it’s a 17 x 17 x 17 Rubic’s Cube style puzzle:

The puzzle is by Oskar van Deventer, and it can be found here.

I’ll risk exposing how geeky I am by explaining that the original Rubic’s Cube became a super-popular pop culture icon back when I was in middle school and high school. And, in high school, a small handful of us used to compete to see who was the fastest at solving messed-up Rubik’s Cubes. I think I came in Read the rest of this entry »

Yellowbook Layoff

January 31st, 2011 by Chris Silver Smith

I continue to hear rumors and rumblings of big changes in the yellow pages industry, and it seems like almost anything could happen in terms of restructuring, mergers and acquisitions. I just learned of a layoff at Yellowbook over the weekend — according to the news report they are saying they’ll cut 70 jobs, nationwide.

Yellowbook Yellow Pages Company

There were very recent rumors that Yellowbook might be sold by Yell company, and that it could be an acquisition target for some other major companies. The layoffs are further underscoring unrest and change at the company, so there could be something to the M&A rumors. Some possible buyers have been theorized, including Google and Yellow Pages Group.

I’ve also heard AT&T’s name floated about as potentially interested in Yellowbook — they keep getting whispered about as a possible suitor for buying some of the big YPs. As I reported earlier, AT&T might acquire Dex One and/or SuperMedia.

My theorizing of a “trifecta merger” for AT&T/Dex/Superpages smacks more than a bit of pie-in-the-sky wishful thinking for faltering yellow pages companies, but could we go even farther out there and ask if AT&T might be doing a giant roll-up strategy that brings Yellowbook into the mix as well? Read the rest of this entry »

Univeral Business Listing (UBL) User Conference

January 25th, 2011 by Chris Silver Smith

Universal Business Listing - UBLI’m looking forward to attending the Universal Business Listing (“UBL”) User Conference today in Charlotte, NC.

It was particularly exciting to visit with friends such as Mike Blumenthal and to get to meet Sebastien Provencher for the first time in person!

I don’t know yet if I’ll have an opportunity to post updates on the proceedings, but perhaps later on.

As you may know, Universal Business Listing is a data aggregator and online presence management service for businesses, and they provide business listings to a number of maps, local search, and directory sites.